SHIPPING & EXCHANGE POLICY

Cancellation Policy
We appreciate your understanding that due to the nature of our products we have a strict "No Cancellation Allowed" policy in place. Once an order is placed with us, it cannot be canceled or modified.

Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods:

1. All goods sold are non-refundable and exchangeable except manufacturing defects. Customers are responsible for checking the goods upon receiving. If you believe the product is not in good condition, please notify us upon receiving the goods. Please note that the product may vary slightly from images and all measurements are subject to change without prior notice.
   
2. Only items that have been purchased directly from KAMi Office Concept Online Store can be eligible for a return.
   
3. Any KAMi Office Concept Online Store product purchased through other retailers is not eligible for this policy and must be in accordance with the respective retailers’ returns and refunds policy.
   
4. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
   
5. We reserve the right to reject any refund that is deemed unfit or unreasonable.
   

Exchange Policy
Once we have received and examined the returned goods at our warehouse and fulfill our exchange policy, an exchange will be initiated. The method of exchange will depend on the availability of the requested item:

• If the requested item is in stock, we will proceed with a one-to-one exchange. The exchange arrangement date will be liaised with the customer to ensure a convenient and suitable delivery schedule.
  
• If the requested item is out of stock, we will contact you to discuss available alternatives.
  

Shipping Policy
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for an associated shipping charge which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you have any request for a change of shipping address, please contact us at 019-9396728 within 12 hours upon your order submission.
If a request for a change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time
We understand that timely delivery is crucial, and we strive to ensure your shipments reach their destinations as quickly as possible. However, please note that shipping times may vary depending on various factors, including the shipping method selected, the destination, customs clearance, weather conditions, and other unforeseen circumstances.
As a general guideline, our standard shipping times for domestic shipments are typically 3-5 working days. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number
Once the goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/SMS.
For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/SMS. Proof of purchase, invoice or delivery order will be available.

Consent
By using our website, you hereby consent to our Shipping & Return Policy and agree to its terms.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.
Should you have any questions, concerns or feedback regarding this policy, kindly get in touch with us via the following channels:

KAMi Office Concept Customer Service (Mon - Fri between 9:30am – 6:30pm)

Email: sales@kamioffice.com.my